Service Level Agreement

At MLADU, we prioritize security, reliability, and trust. We deeply value the confidence you place in us, which is why we offer a Service Level Agreement (SLA) designed to provide you with clear, dependable service standards. Our SLA outlines service quality expectations, ensures accountability, and includes remedies in the unlikely event of a service disruption. Unlike many solutions that offer vague or complicated SLAs, MLADU keeps things straightforward—so you know exactly what to expect when you choose us to manage your data.

We are committed to industry-leading practices, delivering 99.9% uptime availability*. Our dedication to secure, high-quality service means we continually enhance our system. Most updates are seamless and won't affect your experience with MLADU. However, if an update does require attention, we'll notify you in advance and schedule updates during our designated maintenance windows, typically between Friday at 5:30 PM ET and Sunday at 5:30 AM ET.

While we strive to maintain a smooth experience, we understand that unplanned emergency maintenance may occasionally be necessary. In these cases, we'll always make every effort to notify your MLADU account administrators at least two (2) hours in advance.

Please note, our SLA specifically covers unplanned outages. Certain exclusions apply to the "99.9%" availability calculation in the event of such outages.

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